Six Mistakes to avoid when choosing a Carpet Cleaner
Written by Rapid Response on 28 Mar 2013
SIX MISTAKES TO AVOID WHEN
CHOOSING A CARPET CLEANER
Choosing a carpet cleaner based on equipment alone.
There is no doubt that the carpet cleaner must have good quality, professional equipment, or you might just as well do it yourself with a hire machine. However, he also needs to be well trained, conscientious and trustworthy.There are several organisations offering proper training for carpet and upholstery cleaning technicians.. The most well known are:
B.I.C.S. – British Institution of Cleaning Science
.N.C.C.A. – National Carpet Cleaners Association.
Chemdry Uk – Train all staff to a high standard worldwide. In the uk a centre of excellence is at HQ in Beverely Yorkshire.
Some equipment manufacturers also conduct their own in-depth training programmes and insist that anyone purchasing their machines also pass their training course.
It isn’t rocket science, but a cleaning company technician needs a thorough understanding of the physics, chemistry, fabric technology and construction methods used in producing and caring for modern soft furnishings and carpets
Choosing a carpet cleaner based on low price.
Cleaning carpets and upholstery properly and safely takes time and skill, needs proper training, good equipment and good quality cleaning products. Also, remember that accidents can sometimes happen to the best of people and proper insurance is essential. Unfortunately, all these things cost money and if the price is low something has to be missing.
Choosing a carpet cleaner based on a single telephone call.
Check out their website, are they part of a larger reputable organisation. What qualifications have they? What referrals can they give you.
Choosing a carpet cleaner who doesn’t offer a full money-back guarantee.
Every carpet cleaning company should be fully accountable for its work. If you are not pleased with the job in every way, you should not have to pay for it. Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be limited. Ask the carpet cleaner if he offers a money-back guarantee and then make sure it is written on the quotation.
Choosing a carpet cleaner without getting referrals.
Any carpet cleaner can say anything about his past jobs. And sadly, some of what he says may not be true. Make sure you ask for references or read comments from his current customers.
Choosing a carpet cleaner who is not fully trained.
Any one can buy a machine and some chemicals and call themselves a carpet and upholstery cleaner. That is why there are more than a few ‘cowboys’ in this business. The best way to protect your self is to ask to see evidence of their training or try to use an established cleaning company with a long track record. If possible, find someone you know who has used the cleaning company you are considering. The ‘cowboys’ tend to go out of business within a few years and have very few customers who are prepared to give them a reference.